The terms and conditions applying to the membership of CPH Advantage
Applicable as per 4 December 2015
CPH means Københavns Lufthavne A/S, Company Registration (CVR) No 14707204, Lufthavnsboulevarden 6, 2770 Kastrup, Denmark. Email: email@example.com
CPH Advantage means an advantage scheme offered by CPH to Members to earn Bonus Points at the Shops, CPH Parking and CPH Lounge. Earned Bonus Points can be used in The Shops, excluding CPH Parking and CPH Lounge. Various benefits when making purchases from partners in CPH Advantage may also be offered.
CPH eCommerce means the CPH e-commerce portal where products from certain Shops can be pre-ordered.
The Shops currently mean the Tax-free Shops and certain shops, restaurants and bars etc. in CASC.
CPH Parking means parking in Copenhagen Airport.
CPH Lounge means the CPH lounge in Copenhagen Airport.
CASC means Copenhagen Airport Shopping Center. This definition covers the terminal area in Copenhagen Airport, including any locations airside, landside, indoors and outdoors.
Members mean natural persons registered with CPH Advantage.
Membership Card means the Members' personal card. The card comprises an app for smartphones, tablets or the like and contains a QR-code which by being scanned can identify the Member. The Member also receives the QR-code in emails sent by CPH Advantage.
Membership Site means www.advantage.cph.dk
Membership Year means the Membership Year starting on the first day of the calendar month in which the Member registers with CPH Advantage and also includes the subsequent 11 calendar months.
Bonus Points mean the blanket term for Basis Points and Extra Points.
Basis Points mean Bonus Points earned for each purchase based on the membership level.
Extra Points mean Bonus Points earned in connection with campaigns.
Bonus Bank means the system administering the Member's account. The Member is able to see any changes in the earned and used Bonus Points when visiting the Bonus Bank.
2. Registration and resignation
A person must be 18 years of age in order to become a Member.
No fee or other payment is required in order to become a member of CPH Advantage.
Registration is possible in 3 ways.
2.1 Registration in person in connection with campaigns
In case of registration in person the applicant fills in a registration form and provides his or her email address. The applicant will then receive an email from CPH with the login to the Membership Site. When the applicant has registered on the Membership Site and accepted these terms and conditions applying to the membership of CPH Advantage, the applicant is a member of CPH Advantage. The Member can then register and activate his or her Membership Card by logging in to the app. The Member also receives the QR-code in emails sent by CPH Advantage.
2.2 Online registration
In case of registration online the applicant registers on the Membership Site. When the applicant has registered on the Membership Site and accepted these terms and conditions applying to the membership of CPH Advantage and activated the membership by clicking on the link in the email sent to the Member, the applicant is a Member of CPH Advantage. The Member can then register and activate his Membership Card by logging in to the app. The Member also receives the QR-code in emails sent by CPH Advantage.
2.3 Registration by mobile phone
The applicant can register with CPH Advantage by using the CPH mobile app. The registration details must be filled in and the applicant accepts these terms and conditions applying to the membership of CPH Advantage. The membership is activated by clicking on an activation link. The Member can then register and activate his Membership Card by logging in to the app. The Member also receives the QR-code in emails sent by CPH Advantage.
2.4. Resignation and termination
Members may resign his or her membership of CPH Advantage by submitting a written notification to CPH at any time and without giving any notice.
If the Member exercises his or her right to withdraw his or her consent concerning the processing of personal data, see Clause 6, such withdrawal is deemed to be a resignation of the membership of CPH Advantage.
CPH may also terminate the Member's membership without giving any notice and without giving any reasons by submitting a written or electronic notification to such Member.
3.1 Earning and use of Bonus Point
Members earn Bonus Points when making purchases in the Shops, CPH Parking and CPH Lounge, including via CPH eCommerce and apps issued by CPH, by registration of the Membership Card.
The Member may use the Bonus Points earned to pay in full or in part for products bought in the Shops by registration of the Membership Card.
3.1.1 Earning Bonus Point
The Member is able to earn 2 types of Bonus Points; Basis Points and Extra Points.
Basis Points can be earned on all purchases, see Clause 3.1. Basis Points will be earned for the purchase price for the entire purchase - with the exception of the part of the purchase paid for by Bonus Points.
Extra Points are earned in connection with campaigns and are calculated on the basis of the price for the entire purchase.
The earned Bonus Points are registered in the Member's account with the Bonus Bank. Bonus Points earned when purchasing products from the Shops will be deposited in the Member's CPH Advantage account within 24 hours after the purchase. Bonus Points earned when purchasing CPH Parking and access to the CPH Lounge are deposited in the Member's CPH Advantage account within 24 hours after the day of use, ie the day when the Member uses the service ordered. If a Member exercises his or her right of cancellation after making the purchase, the earned or used Bonus Points will be cancelled.
3.1.2 Membership level, Basis Points and Membership Year
CPH Advantage has 3 different membership levels; CPH Advantage Basic, Plus and Premium. Membership levels depend on the Member's accumulated purchases during the Membership Year.
The earning of Basis Points depends on the Member's membership level at the time of making the purchase.
The calculation is made on the basis of the following criteria:
CPH Advantage Status Bonus Points on purchases of DKK 1,000
CPH Advantage Basic: 1,000 points
CPH Advantage Plus: 1,500 points
CPH Advantage Premium: 2,000 points
In case of purchases between DKK 0 - 1,999 during a Membership Year the Member becomes a CPH Advantage Basic Member.
In case of purchases exceeding DKK 2,000 but less than DKK 10,000 during a Membership Year, the Member becomes a CPH Advantage Plus Member.
In case of purchases exceeding DKK 10,000 during a Membership Year, the Member becomes a CPH Advantage Premium Member.
The Member will advance to a higher membership level when the Member's total purchases during the Membership Year exceed the specified threshold amounts.
The Member's membership status is carried forward to the next Membership Year. The Member's status is calculated at the end of each Membership Year on the basis of the purchase(s) made in the preceding Membership Year.
The value of each Bonus Point is DKK 0.015. The Member will receive Basis Points equal to the following:
CPH Advantage Basic: 1.5% of the purchase
CPH Advantage Plus: 2.25% of the purchase
CPH Advantage Premium: 3% of the purchase
3.1.3 Special welcome
As a special welcome it is possible for a new Member to advance to a higher membership level quicker in the month of registration and during the subsequent 2 months. If the Member's total purchase(s) in the month of registration and/or during the subsequent 2 months amount(s) to minimum DKK 500, the Member will advance to CPH Advantage Plus. If the Member's purchase(s) in the same period exceed(s) DKK 2,500, the Member advances to CPH Advantage Premium. The thus acquired membership level is kept for the first and second Membership Years irrespective of any purchases in the rest of the first and second Membership Years. At the beginning of the third Membership Year the membership level will depend on the second Membership Year.
3.1.4 Extra Points
CPH may offer special opportunities to earn Bonus Points on registration or at any other time during the Membership Year. This type of Bonus Point is called an Extra Point. But CPH is not under any obligation to offer such opportunities. More information can be found on the Membership Site. Extra Points are not included in the calculation of the membership level.
3.2 Bonus Bank
The Member can see the Bonus Points accumulated in the Member's personal account at any time. The Member is also able to see the historical data for the accumulation and use of Bonus Points.
3.3 Use of earned Bonus Point
Any Bonus Points earned may be used to purchase products in the Shops by registration of the Membership Card, including by reservation on CPH eCommerce and apps.
When earned Bonus Points are used, the Member's account with the Bonus Bank will be reduced by the number of points that is the equivalent of the price for the purchase, if the full price for the purchase is paid by using Bonus Points. If only a part of the price for the purchase is paid for by Bonus Points, the Member's account in the Bonus Bank will be reduced with the number of points equal to the part of the price paid with Bonus Points, and the remaining part of the price for the purchase is paid by other means, for example by payment card or in cash.
If the Member wishes to use his or her Bonus Points, such wish must be indicated when ordering products on CPH eCommerce, in app or when paying at the cash register in the Shops in Copenhagen Airport by registration of the Membership Card.
Some products cannot be paid for by Bonus Points, thereby resulting in payment only being possible by ordinary methods of payment.
If the Shops offer several bonus, discount or loyalty concepts, the Shops may refuse any combination by the Member of such concepts. The Shops may also determine that only CPH Advantage or one of the other concepts can be used to earn Bonus Points/discount on a purchase and/or payment by earned Bonus Points etc.
If some products cannot be delivered, and the price for the purchase is less than the value of the Bonus Points used, any Bonus Points used will be reduced accordingly.
If the Member does not collect the pre-ordered products, the order will be cancelled and any Bonus Points used will be returned to the Member's bonus account.
3.4 Expiry of Bonus Points
Any Bonus Points earned will expire 3 years from the time of earning. When using Bonus Points, the Bonus Points first earned will automatically be used before any Bonus Points subsequently earned.
The Member's right to use Bonus Points ceases to exist and is forfeited in case of any termination of the membership of CPH Advantage, regardless of the reason for the termination.
4. CPH Advantage benefits
4.1 Ordering selected services
The Members can purchase the following services on the Membership Site and on CPH eCommerce:
• CPH Lounge
• CPH Parking
The services may be paid for by payment card.
The use of such services is subject to special terms and conditions in addition to these terms and conditions applying to the membership of CPH Advantage. Such terms and conditions are available during the order process before completion of the purchase.
4.2 Pre-order of products on CPH eCommerce
The Member can access CPH eCommerce on the Membership Site where products can be pre-ordered to be collected and paid for later in the respective Shops in CASC.
The Member does not become liable or otherwise obliged when placing the pre-order. After the pre-order has been placed, the product can be viewed, purchased and paid for in the respective Shops in CASC.
Further benefits from CPH and CPH's partners are also available to the Member. Any information about such partners can also be found on the Membership Site.
Special terms and conditions apply to the use of such services. The terms and conditions are available on the Membership Site.
4.4 Access to benefits in CASC
Benefits from selected Shops at Copenhagen Airport are available to the Member. The benefits could be discounts, upgrades or special offers. Any information about such benefits is available on the Membership Site.
The use of such services is subject to special terms and conditions in addition to these terms and conditions applying to the membership of CPH Advantage. The terms and conditions are available on the Membership Site.
4.5 Changes in the relating benefits
CPH may change the benefits, products and services on offer to the Members without giving any notice. The benefits in force at any time are available on the Membership Site.
Together with the Shops and the other partners, CPH ensures compliance with the provisions of the Danish Act on Processing of Personal Data and other relevant legislation for the purpose of protecting the Member.
The Member is asked to ensure that the Membership Card cannot be accessed by any third party, including securing the password. If the password is kept on a durable medium, it is recommended that third parties do not have any access to such medium.
If the Member suspects unauthorized use of the Membership Card by any third party, CPH must be notified immediately at firstname.lastname@example.org or by phone to +45 32 31 36 60.
5.1. Your liability in connection with misuse
5.1.1 Membership Card and Membership Site
The Member is liable for the loss in full for others’ unauthorised use of the Membership Card or the Membership Site.
However, CPH is liable for any unauthorised use of the Membership Card that occurs 48 hours after CPH’s receipt of notice from the Member about loss, theft or other unauthorized acquisition or use of the Membership Card or the Membership Site.
CPH may require further details about the unauthorised use, such as copies of police reports, etc.
6. Consent to use purchasing behaviour and other submitted personal information in terms of marketing
6.1 Consent to use preferential information, purchasing behaviour and browsing behaviour for marketing purposes.
When registering with CPH Advantage, the Member gives his or her consent to CPH registering, storing and using information about the Member's submitted preferential information, about the Member's purchasing behaviour and the Member's browsing behaviour for marketing purposes. It means that on the basis of i) the Member's behaviour when making purchases and when visiting CPH eCommerce, and ii) the personal information submitted by the Member, CPH may use such personal information to distribute relevant marketing material in the form of offers, campaigns, competitions, new products etc. targeted at the Member. The consent applies to the marketing of CPH's own products as well as to the marketing of goods and services by the businesses and food and beverage outlets in CASC, any partners, and the airlines operating at Copenhagen Airport at any time.
A list of the businesses in CASC is available by clicking on the following link:
A list of the food and beverage outlets in CASC is available by clicking on the following link:
A list of the partners is available by clicking on the following link:
A list of the airlines operating at Copenhagen Airport is available by clicking on the following link: https://www.cph.dk/en/flight-info/airlines/
6.2. Preferential information
If - when registering or at a subsequent point in time - the Member has ticked off special product areas in which the Member is interested, the Member gives his or her consent to CPH using such personal information in compliance with Clause 6.1.
6.3 Purchasing behaviour
CPH registers and stores general information about the Member and the purchase in connection with the completion of a purchase, issuing Bonus Points and for profiling and marketing purposes targeted at the Member.
6.4 Browsing behaviour
CPH registers the information about the Member's electronic behaviour. The registration includes the IP address, cookies and apps. The information is used, among other things, for profiling and marketing targeted at the Member. Read more about CPH's collection and use of personal data in our Protection of Personal Data policy.
7. CPH's status
CPH is only the contracting party when entering into agreements on parking and access to the lounge. All other products and services offered to the Members are offered by a third party, and CPH is only the provider of CPH Advantage. As a consequence, it is only the provider in question of the product/service that is liable for the product/service sold and any defects in such products/services or any other type of breach.
Reference is made to the terms and conditions in this regard of the individual shops. Any inquiries and complaints etc. relating to products and services can only be made directly to the Shop offering the product or service in question. Nor does CPH incur liability if a Shop moves or closes, or if the Shop has handled any issues relating to CPH Advantage incorrectly.
8. Assignment of rights
The Member's membership rights and obligations may not be assigned to any others without CPH's prior, written consent.
CPH may assign any rights and obligations in respect of the Member to any third party without the Member's consent. If such assignment takes place, the Member accepts that any customer information, personal information and any purchase information are passed on to the party acquiring and/or adopting CPH's rights and obligations.
9. Changes in these terms and conditions applying to the Membership
CPH may change these terms and conditions applying to the membership and the CPH Advantage concept at any time by giving a reasonable notice. A notice of 14 days is always a reasonable notice.
Notice on changes will be given directly to the Member, for example by letter or email. The member is solely responsible for not receiving notice on changes if the Member has not notified CPH of email or address changes.
The amended terms and conditions are considered accepted unless the Member before the date of entry into force has informed CPH that the Member does not wish to be bound by the new terms and conditions.
If the Member informs CPH that the Member does not wish to be bound by the new terms and conditions, the Membership will be considered as terminated at the time when CPH receives the notification.
10. Disputes - governing law - mandatory provisions
Any disputes between a Member and CPH can be settled under Danish law by CPH's home court.
The terms and conditions do not deprive the Members who are consumers of any rights under mandatory provisions.
11. Customer service
On the CPH Advantage portal the Member has access to his or her personal information about his or her status, purchases, accumulation, use of Bonus Points, the balance for any earned Bonus Points etc. as well as other relevant information.
If the Member has any questions or for example believes that the correct number of Bonus Points has not been added in connection with a purchase on eCommerce etc., the Member is asked to contact CPH Advantage customer service.
CPH Advantage customer service can be contacted by writing an email to: email@example.com or at tel + 45 32 31 36 60. When contacting CPH Advantage, the membership number must be provided.